Term & Conditions



All my handbags are handmade from scratch, starting with a customer consultation either in person in the workshop or over the phone or email, in order that each bag is bespoke. As such, there is a lead time of 10-15 days (depending on item specifications) from when the order is placed to when the handbag is ready for delivery. I will always follow up delivery with a customer care call to ensure you are delighted with your purchase and to answer any questions you may have about the care of your new bag. Please see the section below for delivery charges to the UK Mainland and overseas. These are precious items of high value therefore all delivery will be recorded.



Free postage in the UK for items from £100 or over.

– In the UK items are sent by special delivery tracked and signed.

– Ireland and EU are sent by international tracked and signed.

I aim to send all items within 1-3 working days after payment confirmation Estimated delivery times: UK 1-3 working days EU 3-12 working days;

Dispatch items: Within 3 working days.

Made to order custom bespoke and special orders will take longer from ordering to dispatch.

Please contact me for further information. I will do my best for these estimated times to be achieved, but postal time cannot be guaranteed. Please make sure to provide a precise and accurate delivery address and contact details where possible.



Returns and exchanges are accepted, exceptions may apply. The following items can’t be returned or exchanged, because of the nature of these items unless they arrive damaged or defective. I can’t accept returns for custom or personalised orders,  items on sale or because the item is too small or large so please pay attention to stated measurements. If you change your mind about an item it maybe returned for a full refund within 7 days of purchase, less the shipping and buyer is responsible for the return shipping. A 15% restocking fee is also applied.



Welcome to our online store! ‘Coco is nuts’ provide its services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​


Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.


When you visit cocoisnuts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of  ‘Coco is Nuts’ or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of ‘Coco is Nuts’, with copyright authorship for this collection by ‘ Coco is Nuts’, and protected by international copyright laws.


‘Coco is Nuts trademarks and trade address may not be used in connection with any product or service that is not ‘Coco is Nuts’, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ‘Coco is Nuts’. All other trademarks not owned by ‘Coco is Nuts’ or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ‘Coco is Nuts’ or its subsidiaries.


‘Coco is Nuts’ grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ‘ Coco is nuts’. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ‘Coco is Nuts’. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ‘Coco is Nuts’ and our associates without express written consent. You may not use any meta tags or any other “hidden text” utilizing ‘Coco is Nuts’ name or trademarks without the express written consent of ‘Coco is Nuts’. Any unauthorized use terminates the permission or license granted by ‘Coco is nuts’. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of ‘Coco is Nuts’ so long as the link does not portray ‘Coco is Nuts’, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ‘Coco is Nuts’ logo or other proprietary graphic or trademark as part of the link without express written permission.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. ‘Coco is Nuts’ and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.



Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ‘Coco is nuts’ reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant ‘Coco is Nuts’ and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant ‘Coco is Nuts’ and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify ‘Coco is Nuts’ or its associates for all claims resulting from content you supply. ‘Coco is Nuts’ has the right but not the obligation to monitor and edit or remove any activity or content. ‘Coco is Nuts’ takes no responsibility and assumes no liability for any content posted by you or any third party.



All items purchased from ‘Coco is Nuts’ are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.



‘Coco is Nuts’ and its associates attempt to be as accurate as possible. However, ‘Coco is Nuts’ does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ‘Coco is Nuts’ itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of warranties and limitation of liability this site is provided by ‘Coco is Nuts’ on an “as is” and “as available” basis. ‘Coco is nuts ‘ makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site . You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law,’Coco is Nuts’ diclaims all warranties ,express or implied ,including but not limited to, implied warranties of merchantability and fitness for a particular purpose . ‘Coco is Nuts’ does not warrant that this site , its servers, or e-mail sent from ‘Coco is Nuts’ are free of viruses or other harmful components. ‘Coco is Nuts’ will not liable for any damages of any kind arising from the use of this site, including , but not limited to direct, indirect, incidental, pinitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.



By visiting ‘Coco is Nuts  you agree that the laws of the state of  United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and ‘Coco is Nuts’ or its associates.



Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to ‘Coco is Nuts’. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.